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Hello, What Do You Need?

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*Nama Anda
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*Berapa Usia Anda
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*Tahap Kehidupan
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* Tanggungan Anda
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* Penghasilan Anda Per Tahun
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*) Informasi wajib diisi.

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Order Info

Here is some important information about ordering at BNI Life Store.


Booking

Orders can contact BNI Life Shop via WA +62 811-1967-0919

Monday – Friday, 09.00 – 14.00 WIB


Payment

Payment method via transfer to BNI Menteng Branch No. Account 0184250212 in the name of PT. BNI Life Insurance

If payment is made after 14.00 WIB, the shipment will be processed the next day.

Attach proof of payment via WA +62 811-1967-0919


Delivery

Estimated delivery time of merchandise is 7 working days (excluding Saturdays, Sundays, and national holidays).

For Papua and surrounding areas, it is estimated 10 working days (excluding Saturdays, Sundays and national holidays).

Make sure the delivery address is complete, including RT/RW, Kelurahan, District and postal code.

Shipping costs will be adjusted according to the shipping area and weight of the merchandise ordered.


Cancellation

For the above matters, you can: Contact BNI Life Shop Customer Service +62 811-1967-0919 for follow up or email at bnilifeshop@bni-life.co.id. Attach proof of purchase of goods as well as photos or videos of damaged goods via email.


Price & Fee

Merchandise prices include tax and are subject to change at any time according to management decisions.

Merchandise FAQ

How long does the merchandise delivery process take?

Estimated delivery of merchandise 7 working days (excluding Saturdays, Sundays, and public holidays).

For Papua and surrounding areas, it is estimated 10 working days (excluding Saturdays, Sundays and national holidays).

Make sure the shipping address is complete, including RT/RW, Kelurahan, Kecamatan and postal code and an active telephone number.

What if my item has not arrived after 7 working days?

If within 7 working days the consumer has not received the goods, please contact BNI Life Shop Customer service at +62 811-1967-0919 by including your full name and active telephone number.

How much does it cost to ship merchandise?

Shipping costs depend on the delivery area and the weight of the merchandise ordered

What if the goods/merchandise are damaged, defective or lost?

If the goods sent to consumers are damaged, defective or lost, please contact BNI Life Shop Customer service at +62 811-1967-0919 for follow up.

Can I cancel my order?

Orders that have already been paid for cannot be canceled.

Complaint?

If you have complaints about merchandise or service products, please WhatsApp BNI Life Shop Customer Service +62 811-1967-0919.

How to view the BNI Life merchandise collection?

Shop BNI Life offers a variety of merchandise that can be viewed through social media (Facebook, Instagram, Website).

How to buy BNI Life products?

You can contact BNI Life Shop Customer Service via WhatsApp at +62 811-1967-0919, Monday to Friday, 09.00 – 14.00 WIB.

How do I pay for merchandise?

Payment by transfer to BNI Branch Menteng No. Account 0184250212 in the name of PT. BNI Life Insurance.

Shipment will be processed after payment has been made.

For payment confirmation after 14.00 WIB, the shipment will be processed the next day.