The Corona Virus pandemic in Indonesia has become a concern for PT BNI Life Insurance (BNI Life) in implementing work systems for employees and services for its customers.

In accordance with President Joko Widodo's direction on Sunday (15/3) in order to minimize the risk of the spread of the Corona Virus Disease (Covid-19), BNI Life also supports this by implementing the Work from Home (WFH) Appeal with a mechanism to implement operations according to work groups that have been formed to work in different locations (split & shift operations) are divided into 2 namely employees who are still working at the Head Office, KS Tubun Office, Regional Office and/or Service Office, Marketing Office (Agency) (Work From Office/WFO) and employees who work from home (WFH). The provisions for the number of employees who are WFH and WFO are adjusted to the needs so that services are maintained. This work system adjustment takes effect from Tuesday 17 March 2020.

BNI Life President Director Shadiq Akasya said that the implementation of WFH continues to prioritize customer interests and service. Service to customers remains a top priority by utilizing various channels such as:

- Call Center 1-500-045

- Email: care@bni-life.co.id

- Helpdesk provider 24 hours a day and 7 days a week

- Live chat feature on the website

- Service Offices in 7 (seven) major cities including: Jakarta, Bandung Semarang, Yogyakarta, Surabaya, Denpasar and Palembang.

Every BNI Life Service Office implements security protocols as a preventive measure by checking body temperature and preparing hand sanitizer, so that customers don't need to worry about visiting and getting services. Apart from that, digital services in the claims process, namely BNI Life Mobile, can assist the claims process without direct interaction between customers and our employees.

To minimize the spread of the corona virus in Indonesia. BNI Life implements preventive actions within BNI Life for employees, guests and customers such as:

1. BNI Life urges all employees to maintain health by paying attention to personal hygiene, consuming healthy food and exercising regularly.

2. For employees who use public transportation are encouraged to wear masks during the trip.

3. Every employee, guest and customer who enters the BNI Life environment will have their body temperature checked and use hand sanitizer. If they have a body temperature of 37.5oC, they are advised to visit a doctor.

4. Employees, guests and customers who are sick (flu, cough, sore throat) are required to wear masks properly and correctly and are advised to immediately consult a doctor. If you haven't had time to see a doctor, you can consult an internal BNI Life doctor as an initial action.

5. For employees returning from countries affected by Coronavirus Disease (COVID-19), dispensation is given for not attending the office for 14 calendar days (work from home) in accordance with government directions and company policy. BNI Life routinely cleans employee workspaces and infrastructure around the office area.

Shadiq also appealed to all his customers and the public through company communication media, whether via email, company social media (Facebook, Instagram, YouTube and Twitter @BNILIFEID) and digital signage including synergy with the parent company Bank BNI through BNI communication media to always maintain cleanliness, boosting the body's immunity and important tips for protecting yourself from the Corona Virus in accordance with government directives.

About BNI Life

BNI Life also provides the best service through:

1. Eazy Claims

a. 25 Minute Claims is our innovation for speeding claims services by shortening the claims (reimbursement) process. *terms and conditions apply.

b. One Day Service is a payment service for insurance benefits such as payment of stages, maturity, healthy bonuses and withdrawal of investment funds in 1 (one) day.

2. Easy Access

a. A wide network of partner hospitals spread throughout Indonesia, Singapore and Malaysia. More than 2,819 hospital, clinic, laboratory/optical provider networks (April 2019 period)

b. Service Offices in major cities in Indonesia:

• Jakarta

• Bandung

• Semarang

• Yogyakarta

• Surabaya

• Denpasar

• Palembang

c. The nearest Bank BNI branch office with 2,100 BAS support for each product information or through each of our marketing agents.

3. Eazy Connect

a. Website www.bni-life.co.id

b. Social Media (Instagram, Facebook and Twitter) at @bnilifeid

c. Call center 1-500-045

d. E-Mail Center at care@bni-life.co.id

e. 24/7 Helpdesk Provider

As of May 9 2014, BNI Life has become a joint venture life (life) insurance company with PT Bank Negara Indonesia (Persero) Tbk and remains the controlling shareholder of 60.000000%; Sumitomo Life Insurance Company owns 39.999993%; 0.000003% owned by the BNI Employee Welfare Foundation (YKP) and 0.000003% owned by the Danar Dana Swadharma Foundation (YDD).

For further information, please contact:

Corporate Secretary & Communication - Institution Relations & Public Relations

Tel: (+62-21) 2953 9999 ext.1125

E-mail: corporate.secretary@bni-life.co.id

Address: PT BNI Life Insurance – Centennial Tower 9th floor

Jl. Gatot Subroto Kav.24-25, Jakarta 12930 – Indonesia